Frequently Asked Questions

Our remote support process is simple and secure:

1. Book & Pay: Complete the ₹500 payment via UPI, card, or net banking on our website or by calling us.
2. Download Tool: We send you a link to download a lightweight remote access application (like AnyDesk or TeamViewer). It takes under a minute to install.
3. Share Access: You share a one-time session ID with our technician. We connect to your screen — you can watch everything we do in real time.
4. Problem Solved: We diagnose and fix the issue, usually within 30 minutes. Once done, the session ends and we no longer have access to your computer.

You are in complete control at all times and can end the session with a single click.

Yes, absolutely. Here's why you can trust our remote sessions:

• Encrypted connection: All remote sessions use AES-256 encrypted connections — the same standard used by banks.
• You watch everything: Your screen is visible to you the whole time. You can see every action our technician takes.
• One-time access: The session ID we use works only once. After the session ends, we cannot reconnect without your permission.
• No background access: We do not install any persistent software, backdoors, or monitoring tools.
• You can disconnect anytime: Simply closing the remote access app immediately ends the session.

We are a registered business with a track record of 2,000+ successfully resolved issues. Your security is our top priority.

We can fix a wide range of software and performance issues remotely, including:

⚠️ Physical hardware issues (broken screen, failed hard drive, etc.) cannot be fixed remotely and require our Ship-In Repair service.

We support all major operating systems:

• Windows: Windows 10, Windows 11 (and older versions like Win 7/8 on a best-effort basis)
• macOS: All modern macOS versions including Ventura, Sonoma, and Sequoia
• Linux: Ubuntu, Fedora, Debian, and other popular distributions

Our technicians hold certifications across all three platforms. If you're unsure whether your issue is fixable, just contact us — the initial consultation is always free.

The ₹500 pre-payment serves a few important purposes:

• Confirms your appointment: It ensures our technician's time is reserved exclusively for you.
• Covers the full diagnostic: Even if your problem turns out to be complex, we still spend time diagnosing it thoroughly — the fee covers this work.
• Filters serious customers: It helps us serve genuine customers efficiently without time wasters.

Rest assured — if we are unable to fix your issue, we offer a full refund, no questions asked. The ₹500 is the complete charge for most remote support sessions with no hidden fees.

For standard remote support sessions, ₹500 is the complete fee — there are no additional charges for the remote session itself.

However, if during the session we discover that your issue requires:

• A hardware replacement (we'll recommend Ship-In Repair)
• A paid software license (e.g., antivirus, Windows licence) — we'll inform you before purchasing anything
• Extended sessions for complex data recovery — we'll discuss pricing upfront

We will never charge you extra without your explicit approval first. Full transparency is one of our core values.

We accept all major payment methods for your convenience:

• UPI: GPay, PhonePe, Paytm, BHIM, and any UPI app
• Debit & Credit Cards: Visa, Mastercard, RuPay
• Net Banking: All major Indian banks
• Bank Transfer / NEFT / IMPS

For international customers, we also accept PayPal. All payments are processed securely and you receive a receipt immediately.

Yes — we offer a 100% money-back guarantee if we are unable to resolve your issue.

Here's how it works:

• If we attempt the remote session and cannot fix the problem, you get a full refund of ₹500 — no questions asked.
• Refunds are processed within 3–5 business days to your original payment method.
• If we partially fix the issue or the problem recurs within 7 days, contact us and we'll revisit it at no extra charge.

We stand by our work. Our reputation is built on results, not just promises.

Ship-in repair is a simple 4-step process:

1. Contact us first: Describe your issue via WhatsApp or the contact form. We'll confirm ship-in is the right solution and give you our address.
2. Pack & ship your device: Pack your laptop/desktop securely (we provide packing tips). Use any courier — Blue Dart, DTDC, or Delhivery work well. Share the tracking number with us.
3. Diagnosis & repair: Once received, we diagnose within 24 hours and send you a detailed report with photos. We proceed only after your approval.
4. We ship it back: After repair and testing, we safely pack and dispatch your device. You receive it within 2–3 days with full tracking.

Typical turnaround time: 3–5 business days from receipt to dispatch.

• Shipping to us: The customer is responsible for the cost of shipping the device to our Bangalore centre.
• Return shipping: We cover the return shipping cost for all successfully repaired devices.
• If no repair is done: If we diagnose the device but you decide not to proceed with the repair, a nominal diagnostic fee may apply, and return shipping will be at your cost.

We recommend insuring your shipment, especially for high-value laptops. We are not responsible for damage that occurs during transit to us.

Your data privacy is taken very seriously. Here's our policy:

• We do not access personal files unless it is directly required to diagnose your issue (e.g., checking startup files for performance issues).
• We recommend backing up your data before shipping whenever possible. In rare cases, hardware repair may require a format.
• We will always inform you before performing any action that could affect your data, and proceed only with your explicit consent.
• All staff sign NDAs and are trained in data handling best practices.

If you're concerned about specific sensitive files, you can create a guest account for our use before shipping.

Absolutely. Every pre-owned device we sell goes through our rigorous 50-point quality inspection before listing. This includes:

• Battery health must be ≥80% — we replace batteries that don't meet this threshold
• Screen tested for dead pixels, backlight bleed, and colour accuracy
• All ports (USB, HDMI, audio, charging) tested and verified functional
• Storage health checked using SMART diagnostics
• Keyboard, touchpad, and all physical buttons tested
• Thermal performance verified — no overheating issues
• Fresh OS installation with all latest drivers

We only sell devices we'd be comfortable recommending to our own family members.

Yes — all pre-owned devices sold by QuickTechPro come with a 6-month warranty covering hardware defects.

What the warranty covers:

• Hardware component failures (motherboard, RAM, storage)
• Screen issues that were not present at the time of sale
• Battery failure below 70% capacity within the warranty period

What is not covered:

• Accidental damage (drops, spills, physical damage)
• Software issues caused by user modifications
• Consumables like chargers (unless supplied by us)

To claim warranty, simply contact us via WhatsApp or email with your invoice number.

Yes! We buy pre-owned laptops and desktops. Here's how:

1. Send us the device details (brand, model, specs, age, condition) along with clear photos via WhatsApp.
2. We'll evaluate and give you a quote within 24 hours.
3. If you accept, ship the device to us (or drop it off if you're in Bangalore).
4. We inspect and pay you within 24 hours of receiving the device.

We buy devices in all conditions — working, non-working, for parts. The offer will reflect the condition of the device.

Currently, we offer on-site visits within Bangalore for select services such as:

• Desktop setup and network configuration
• Hardware upgrades (RAM, SSD installation)
• Small business IT setup

On-site visits are priced separately and subject to availability. Contact us to check availability and pricing for your area.

For customers outside Bangalore, our remote support and ship-in repair services cover virtually all needs without requiring a physical visit.

Our standard business hours are:

• Monday – Saturday: 9:00 AM – 8:00 PM IST
• Sunday: By appointment only

We typically respond to WhatsApp and email messages within 2 hours during business hours. For urgent issues outside business hours, leave us a WhatsApp message and we'll get back to you first thing the next morning.

During peak periods (exam season, festive season), response times may be slightly longer — we appreciate your patience.

Yes — all our repair work comes with a warranty:

• Remote Support: 7-day warranty — if the same issue recurs within 7 days, we'll fix it again at no charge.
• Hardware Repairs (Ship-In): 30-day warranty on the specific repair performed (e.g., screen replacement, RAM upgrade).
• Part Replacements: Parts we source come with the manufacturer's warranty, typically 3–6 months.

To use your warranty, contact us with your original invoice number and a description of the recurring issue. We'll prioritise your case.